Shipping Returns Policy


Covid-19 Updates:

We love our herd and promise not only to remain accessible and transparent during this time but also act thoughtfully and responsibly. Stay safe and stay healthy!

Can I still place an order online?

Yup! You can still place orders with us online and expect normal shipping and delivery times.

Can I return or exchange an item right now?

Yes! Returns and exchanges on eligible products are being processed at this time, but due to added safety precautions at our warehouse, refunds may be delayed. Please expect your refund within 15 business days once received at our warehouse.

You may also return your eligible online items at any of our retail locations. All returned items will be steamed and undergo infrared light disinfection before being placed on the floor.

Please note, final sale products are not eligible for returns or exchanges. If you have any issues accessing the returns portal and/or making any returns or exchanges please contact us.

Is customer service available?

Glad you asked! Our customer service team is here to answer any questions you might have.

Tracking Your Order

Velanio Cashmere sends orders with either FedEx Smartpost (domestic) or DHL (international). All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number.

Delivery Time

Due to extreme weather conditions across the US, shipments may experience delays up to 7-10 business days. International orders are also experiencing delays due to a high volume of imports and new Covid precautions. Customers who pay their duties before delivery may have to wait an additional 7-10 business days before they receive an update from the carrier on delivery.

Continental US orders: in stock orders are processed within 5-7 business days

Please note that we only ship and deliver on business days and that only expedited orders placed before 12:00 pm EST on a business day will ship that same day. For example, an order placed with Domestic 2- Day shipping on Thursday at 1:00 pm EST will ship out the next day, Friday, and arrive the following Tuesday.

Orders outside the US: in stock orders are processed within 10-15 business days and may be subject to additional transit time and customs clearance delays.

Shipping Rates

Continental US Orders: Free Domestic Shipping.

All orders above $25 to Alaska, Hawaii and U.S. Territories qualify for free shipping.

Domestic 2-Day Shipping: Domestic 2-day orders cost $25.

Domestic Overnight Shipping: Domestic overnight orders cost $35.

Orders Outside of the Continental US: USD $25 Flat Rate

International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. Velanio Cashmere has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.

Shipping and Warranties

Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Velanio Cashmere. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Velanio Chasmere delivers these items to the carrier.

Return and Exchange Policy

Velanio Cashmere accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 30 days of the original delivery date. Items must be returned with Velanio Cashmere tags attached. To make a return please visit our return portal or any of our retail locations.

All online returns are subject to a return fee of USD $12.75. The return fee will be deducted from the amount of your refund. Returns due to damaged or incorrect items are excluded from the return fee. Returns made for store credit or exchange do not incur the $12.75 return fee.

Final Sale Merchandise: All items noted as final sale, including gift cards, gift with purchase, discounted merchandise (price as marked) or personalized/monogrammed merchandise cannot be returned or exchanged.