Frequently asked questions
Have a question? We're here to help. Find answers about our cashmere collections, orders, shipping, and product care. If you need any additional assistance, our team is always happy to support you.
Frequently asked questions
Have a question? We're here to help. Find answers about our cashmere collections, orders, shipping, and product care. If you need any additional assistance, our team is always happy to support you.
What materials are used in your products?
Our products are made from premium-quality cashmere and carefully selected natural fibers to ensure softness, warmth, and long-lasting comfort.
Do you offer free shipping?
Yes, we offer free shipping on orders over $50.
How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 5–10 business days depending on your location.
How should I care for my cashmere products?
We recommend gentle hand washing or dry cleaning to maintain softness and preserve the quality of your cashmere items.
Are your products unisex?
Yes, many of our scarves, shawls, and accessories are designed to be versatile and suitable for both men and women.
Do you offer returns or exchanges?
Yes, we accept returns or exchanges within a specified period if the item is unused and in original condition. Please check our return policy for details.
Will the color look exactly like the photos?
We try to ensure accurate product images, but slight color variations may occur due to lighting and screen differences.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.